Company 100 word description plus hiring text (we are looking for excellent team members…)
EDUCATION: Associate Degree in Electronic Technology; Military or Industrial equivalent.
EXPERIENCE: 3 to 5 years field service experience in meter instrumentation.
SKILLS: Able to troubleshoot and repair electronics, electrical, pneumatics, and hydraulics. Must have excellent communication skills.
SPECIAL KNOWLEDGE: Possess good knowledge and well versed in flow measurement technology, hydraulics, process control, pressure, temperature, and density compensation and mass flow technology.
OTHER: Self-reliant – good interpersonal skills – leadership qualities. Able to lift 50 pounds. Requires 70% to 80% travel.
Extensive travel with short notice likely. When in the field the Field Service Technician is subject to extreme heat and cold conditions (rain and snow), high noise levels, heavy machinery, hazardous materials, and less than desirable accommodations. Safety equipment being required. When in the field; walking, standing, and climbing (onto equipment) may be experienced.
Manual dexterity in order to use a wide range of tools associated with the service work. Daily on-site activities require being on one’s feet, moving in and about the system/project, climbing to work areas, while accomplishing the requirements of the customer’s order.
Major Responsibility areas:
PERFORM START-UPS ON SITE: 1. Inspect installation. 2. Test systems function per specifications. 3. Repair or replace defective components. 4. Train customer personnel in system operation. 5. Train customer personnel in first level maintenance.
RESPOND TO SERVICE REQUESTS: 1. Trouble-shoot system malfunctions to isolate the cause of defective components. 2. Perform scheduled preventative maintenance. 3. Install scheduled system maintenance. 4. Perform scheduled calibration service. 5. Respond to domestic and international service and travel.
MAINTAIN RESOURCES REQUIRED TO EXECUTE SERVICE ACTIVITIES: 1. Participate in scheduled training. 2. Ensure availability of required supporting documentation. 3. Ensure toolkit is adequately stocked with required tools.
REPORTING: 1. Maintain and submit accurate expense accounting. 2. Generate and promptly submit service reports for invoicing purposes. 3. Maintain and submit accurate time records. 4. Finding and reporting new service contract leads. 5. Finding and reporting new equipment sales to the regional sales office.
PROMOTE CUSTOMER SATISFACTION WITH PRODUCTS AND SERVICES. 1. Provide prompt response to service requests. 2. Ensure that all test and repair standards are implemented. 3. Promptly refer problems, which cannot be handled by direct action, to the responsible person or department. 4. Prepare and schedule maintenance contracts.
PROVIDE INTERNAL SUPPORT FOR DEPARTMENT ACTIVITIES (WHEN IN OFFICE):
1. Provide in-house training on designated products.
2. Design and implement system modifications.
3. Participate in the development of diagnostic techniques and procedures.
4. Provide technical phone support to field service representatives and customers.
5. Provide on-site training and assistance to field service representatives.
6. Prepare and submit billings.
Job Type: Full-time
Salary: $18.00 to $30.00 /hour
REQUIRED LICENSE OR CERTIFICATION
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO
MUST BE ABLE TO
Job Type: Full-time
Salary: $12.00 to $18.00 /hour
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A culture of safety is at the heart of everything we do and is critical to the protection of our people, the environment, and our customers’ assets.
We believe that everything we do for our customers should exceed expectations and demonstrate excellence.
It is vital that we cultivate an environment of trust with our customers, suppliers, investors, colleagues, and communities.
We are committed to challenging the status quo with new and creative approaches that have the potential to change our industry.